Our in-house claims team have a reputation for providing one of the best claims services in the industry. Led by Ian Russell, who has over 30 years’ experience handling and managing (re)insurance claims, we have the expertise to assess claims across all classes of business. The trust put in us by our capacity partners means we have been granted the authority to immediately pay out on genuine claims, without the need of going through any external verification process. This ensures efficient and quick response times, and settlements. Our team have strong and well-established relationships with key figures in the claims process at leading brokers, loss adjusters, legal entities, and co-insurers.
We are easily accessible by phone or email at all times, 24/7, and are up-front and transparent with our clients about the progression of their claim. Contact us anytime to receive an update on your claim.
Head of Claims
Ian Russell is head of claims at Rokstone. Ian is responsible for all classes of business into Rokstone.
Ian has been in the industry for just over 30 years, starting at the tender age of 16 in 1989. All of that time has been spent on the claims side dealing with various international classes of business including construction, personal accident, property, casualty, professional indemnity and contingency, with also a basic understanding of aviation and marine employers’ liability claims.
Ian has predominantly worked for Lloyd’s brokers including Minet, JLT and Chesterfield Group. He also has experience on the claims underwriting side working with Aviva on their domestic property and personal accident book.
When he isn’t working for Rokstone, he can be found on the golf course, in the snooker hall or at Craven Cottage watching Fulham.
“I joined Rokstone for a new opportunity. After spending the majority of my working life on the claims broking side I decided it was time for a change.”
Oliver Taylor is a claims assistant at Rokstone. Oliver is responsible for the day-to-day processing and administration of claims at Rokstone.
This is Oliver’s first role in the insurance industry.
Outside of work, Oliver has played the drums for about 10 years. He is an Arsenal fan and when he can enjoys going to watch games.
“I joined Rokstone for the opportunity to kick start my career in insurance by meeting new people and surrounding myself with those who are very knowledgeable in the industry.”