Nobody can predict exactly how long the life cycle of a claim will be. What we do is make sure it’s the best it can be at every stage of the claims process.
One team, one goal
When a claim comes in, the whole Rokstone ecosystem gets behind it. Our team works as one, driven by a shared determination to deliver success. We keep the conversation open at every stage, because clear, honest communication means fewer surprises and faster solutions. It is why brokers trust us, carriers value us and clients stay with us.
Innovation in action
Innovation is about finding what works best for the people we serve. We are always looking to enhance our platforms and enrich our service capabilities. Claims are invested in the development of Quantum, our in-house, bespoke system designed to improve end to end processes, including document management.
Built on relationships
We have built lasting partnerships with brokers and carriers because we share the same ambitions. We understand the pressure of timelines, the importance of transparency and the value of consistency. Our relationships are personal and, when it comes to claims, that makes all the difference.
The Rokstone team are very responsive, and this communication is key to understanding where they are in the process. It helps to manage expectations when we know the status of the request, particularly when we are seeking agreements to move the claim file along and satisfy client interests.
Rokstone communicate efficiently and effectively whenever I send reports across. If I need anything urgent, I know I can reach out to the team and get a quick turnaround — they’re always responsive and reliable.
Everyone understands the difficulties in establishing a new London MGA which is outside of London bureaux procedures & functionalities. With Rokstone claims opening the lines of communication, London brokers have been able to learn & understand their internal claims audits & procedures. Lines of communication is vital when it comes claims negotiations & Rokstone has allowed brokers to discuss claims issues face to face to reach the common goal for the claim to be paid to the Insured.
