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Claims
Our in-house claims team have a reputation for providing one of the best claims services in the industry. Our team has experience handling and managing (re)insurance claims, we have the expertise to assess claims across all classes of business. The trust put in us by our capacity partners means we have been granted the authority to immediately pay out on genuine claims, without the need of going through any external verification process. This ensures efficient and quick response times, and settlements. Our team have strong and well-established relationships with key figures in the claims process at leading brokers, loss adjusters, legal entities, and co-insurers.
We are easily accessible by phone or email at all times, 24/7, and are up-front and transparent with our clients about the progression of their claim. Contact us anytime to receive an update on your claim.

Simon Harrison
Group Head of Claims
Simon joined Aventum in 2022 bringing significant experience to the group, with over 40 years of handling and managing claims in both broking and underwriting.
Most recently part of the set up of Probitas syndicate, he took responsibility for establishing MI reporting functions and the handling of complex claims.

Jasmine Barber
Head of Rokstone Technical Claims
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Bilka Saracevic
Claim Executive
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Bilka Saracevic
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As Claims Executive, Bilka deals with Property Claims on a day-to-day basis. Bilka’s previous roles include claims handler, senior claims handler and claims operation technician at companies such as Probitas, Starstone/Enstar, Pen Underwriting, Zurich and Allianz.
Bilka wanted to join the Aventum family because of the good things they had heard about the business - especially the mission and culture.
Outside of work, Bilka enjoys socialising with friends, spending time with their daughter, cooking, travelling and reading. In addition to English, Bilka speaks Bosnian fluently, German and bits of Spanish and Turkish.
“You hear a lot about the Group’s mission and culture, and now that it is a certified Great Place to Work, I was excited to be part of the future at Aventum.”

Jake Trowbridge
Claims Operations Assistant
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Jake Trowbridge
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Daniel Ford
Claims Technician
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As Claims Technician, Daniel reviews and processes claims - liaising regularly with brokers. Before joining the Aventum family in September 2022, Daniel worked at Guy Carpenter until December 2021 before moving to Tysers in early 2022.
Wanting to progress his career and grow his knowledge of the insurance world, Daniel wanted to join Aventum Group because of the opportunities to learn and further his experience in the industry.
Away from work, Daniel enjoys attending football games, and going to festivals and live music events.
“I enjoy the fast-paced environment of my job and I find that every day is different, making it a good challenge.”

Jemma Holt
Claims Operations Team Leader
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Claims in Action
We understand that our positive management of large claims, directly impacts your relationship with your clients. These are not just empty words, here are just a few examples of our claims in action.
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14.11.2023
Introducing Rokstone Sports and Prize: A Game-Changing Division
Rokstone is proud to announce the launch of our new, specialised insurance division, Rokstone Sports and Prize. It is a true game changer with an exclusive facility from Allianz Commercial, rated AA, S&P, with the ability to write line sizes of $20 million and above.
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09.11.2023
Rokstone Charts New Waters with New Head of Marine
Prior to joining Rokstone, Mike served as the Head of Marine for North America at AIG for almost five years. His appointment follows the recent addition of Jordan Lanford as Head of Aviation, solidifying the Rokstone commitment to expanding our expertise in specialty insurance lines.
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12.10.2023
Taking Flight With New Global Head of Aviation
At Rokstone, we are thrilled to announce the newest addition to our dream team - the aviation industry veteran, Jordan Lanford
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