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When we contact you or you contact us your telephone call may be recorded for the following reasons:

• To establish the existence of facts (eg to evidence a business transaction);
• To assess or demonstrate that standards "which ought to be achieved" are achieved (eg quality control and training standards);
• To prevent or detect a crime, or for purposes of national security;
• To assess compliance with regulatory practices or procedures applicable to the business;
• To investigate or detect unauthorised use of the communications system; or
• To determine whether communications are relevant to the system controller’s business